NY1 Follow-Up Report: Airline Reimburses Brooklyn Couple For Lost Honeymoon
July 24, 2008
Last week, NY1 For You reported on a newlywed couple whose honeymoon plans were ruined by delays on their American Airlines flight. Even though it was the airline’s fault that the couple never made it to their destination, the couple was not reimbursed, so they came to NY1 For You for help. NY1’s Susan Jhun filed the following report.
It's not the honeymoon originally planned by Mitzie Thorne of Canarsie, Brooklyn, but she is just happy to be finally travelling.
“We've made plans to go to Jamaica in August,” said Thorne.
Thorne and her husband almost couldn't afford the trip. Last week, NY1 For You reported how the couple paid for a $3,000 honeymoon in Grenada, but never took it because of a two-hour delay on American Airlines leaving New York that caused them to miss their connecting flight to Grenada.
“Leaving from Puerto Rico, there's only one connecting flight to Grenada per day,” said Thorne.
Thorne says she was told her only option was to wait until the next evening to be on standby for the one flight going to Grenada. But after waiting the entire next day, the couple was told the flight was full.
Again, Thorne says all American offered was standby on the next day's only flight on what would have been the third day of their four-day honeymoon. At that point, they decided to go home, to find that the airline had lost their luggage.
Thorne has since recovered the luggage, taking time and money to travel to the airport.
After several attempts to reach American, Thorne says she finally received an email apologizing and admitting to poor service but refusing to reimburse her. At that point, she contacted NY1 For You, who contacted American Airlines and they reviewed Throne's case again and contacted her.
“She told me that I am being reimbursed -- we are being reimbursed the full amount of money on our credit cards -- so I am happy!” said Thorne. “We'd just like to really thank NY1 For You for coming out and doing this for us and for making certain we received our money back.”
Now Thorne says she can finally have her honeymoon.
- Susan Jhun
July 24, 2008
NY1 Follow-Up Report: Airline Reimburses Brooklyn Couple For Lost Honeymoon
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